Guest Services Agent

Providing exceptional customer service by responding to guest requests promptly, efficiently and courteously throughout the guest journeyBeing the guests key contact throughout their stay - you will conduct check-in, check-out, luggage assistance, phone assistance and provide tourism informationPromoting and up-selling hotel facilities through strong product knowledgeMaintaining a high level of professionalism and ensuring all procedures are followed Ensuring the highest standards of privacy and confidentiality are maintained throughout the guest stayMaintaining strong attention to detail when handling guest accounts, processing payments and reconciling your transactions