Customer Service Officer 7 month Fixed Term Contract (Medico Legal)

To coordinate and deliver as a member of a client services team, a range of high quality, client focused business services for the provision of independent medical assessments and advice to Assess Medical Group clients. Specifically:Establish and maintain effective and robust relationships with all medical Consultants, external Clients, and internal staff to ensure the delivery of excellence in quality and service.Respond to scheduling requirements and changes as necessary to maximise the booking rate of available consultant appointments.Provide administrative support to the consultant practitioner, as necessary, to support the effective delivery of their services to Assess Medical Group.Provide information and advice to clients, or prospective clients, to ensure that an effective client relationship is developed and maintained to the benefit of both parties.Work collaboratively with other team members to achieve team goals and foster positive client and consultant practitioner relationships.Undertake other tasks assigned to Client Services to provide a comprehensive and high standard of quality services to clients.Respond to client enquiries regarding report status, invoicing or other matters to support their receipt of ‘quality’ and timely reports.