Order Management Representative

Deliver excellent Order Management based on achieving targets on KPIs for order entry, order confirmation, backlog, transaction turnaround time, output quality, etc.Provide customer support of the complete order process in SAP following order entry until invoicing, to confirm product numbers and delivery methods are all properly appliedProvide support to customers including answering common inquiries regarding order status, freight charges, tracking, document requests, product, pricing and availabilityOperate the shared email inbox(es) to assure organization, delegation and timely responsesExecute date changes on customer sales orders resulting from sales allocations and purchasing/planning including system updates and customer notificationsUtilization of customer portals as necessary for receiving orders, submitting ASNs, invoices and various customer requirementsWork closely with the Warehouse and Logistics Operation teams to ensure all steps are taken to fill orders and make on-time deliveriesProactively engage and support company initiatives designed to promote a culture of safe working, environmental protection, and continual improvement