Purpose:
The Benefits Reporting Specialist ensures accurate insurance benefits reporting, supports customers in navigating financial and insurance-related questions, and contributes to process improvements through trend identification. This role involves extensive cross-team collaboration and direct interaction with Lingraphica’s customers, including but not limited to people with communication challenges, carepartners, and Speech-Language Pathologists (SLPs).  Essential Duties & Responsibilities: Communicates insurance benefits for patients, ensuring accuracy and clarity in trial requirements and financial considerations Assists patients and carepartners in understanding their insurance coverage, eligibility, and available financial options, guiding them through the process with expert-level knowledge Collects Out-of-Pocket Waivers and communicates financial assistance outcomes to relevant parties. Ensures clear and proactive communication by following up with patients, caregivers, and SLPs to confirm understanding and address outstanding questions Proactively identifies and addresses customer needs by offering timely and meaningful solutions  Collaborates with cross-functional teams to improve processes, shares insights, and enhances the overall customer experience  Collects, analyzes, and reports key metrics within the Funding Team to help identify trends and improve operational efficiency Maintains CRM accuracy and compliance, ensuring all patient interactions, benefits data, and required documentation meet company and HIPAA standards Carries out responsibilities by following established department processes and procedures Performs other duties and special projects as assigned