Night Guest Service Agent

38 hours per week Work during the night and enjoy your days!Stunning Hunter Valley location  We currently have an exciting opportunity for an experienced professional to join Oaks Cypress Lakes Resort as a Night Guest Service Agent on a Full-Time basis.  Key Responsibilities include:Conduct guest arrivals and departuresConfidently provide personalised, proactive guest serviceProvide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standardsMaintain professional, open and honest communication to assist guests and make accurate bookingsEnsure that all daily tasks are completed accurately and in a timely mannerMaintain accurate guest accounts, adhering to strict confidentiality policies and proceduresEnsure guest queries and complaints are handled efficiently and effectively