Front Office Manager

As we prepare for a major refurbishment and exciting relaunch in 2026, we're seeking a passionate, professional, and people-focused Front Office Manager to lead our front-of-house team through this transformative time. This is your chance to step into a pivotal role where you’ll not only oversee day-to-day operations but also play a key part in shaping the guest journey during a once-in-a-generation evolution of our retreat. If you thrive on delivering exceptional service, leading high-performing teams, and being part of meaningful change. What You’ll Be Doing:Leading and motivating the Front Office team to deliver exceptional guest service at every touchpoint.Creating a welcoming first impression for guests — from smooth check-ins to heartfelt farewells.Supporting the team with coaching, training, and clear operational direction.Handling guest feedback and concerns with confidence, professionalism, and grace.Managing front office procedures and ensuring accurate bookings, records, and reporting.Monitoring team performance and rosters, aligning with budgets and business needs.