IT Help Desk Technician 1 - Paramus, NJ

General Responsibilities:This entry level IT Help Desk Technician 1 role will be responsible for handling: break/fix, troubleshooting, software installation, hardware upgrades and repair, management of the IT inventory, logistics, and assist the Service Desk Supervisor with other projects as assigned. This position is located in LBF Headquarters in Paramus, NJ Monday - Friday. Additionally, the ideal candidate will provide support for those employees in the Paramus office, as well as remote support for our branch in Houston, Texas.Primary Job Duties:Respond to end user phone, email, and in-person requests for support to resolve computer, application, system, or device performance issues.Diagnose and resolve technical issues remotely.Escalate technical issues to level 2 technicians as appropriate.Address assigned tickets in a timely manner and provide regular updates to customers on their support requests.Setup, configure, and ship laptops, monitors, and peripherals to new employees and existing employees as needed.Organize and manage IT physical inventory and assist with logistics.Preform any other ad-hoc department related duties as needed.