Customer Service and Logistics Specialist

In this newly created role, the Customer Service and Logistics Specialist will support the order to cash process by processing sales orders with accuracy and in a timely manner. The Specialist will proactively manage escalations and risks within our transport and warehousing network to ensure on-time customer delivery. This role will be based at both our North Sydney and Kingsgrove offices with hybrid working. Are you up for this challenge? In this role, you will:Provide exceptional customer service and logistics supportProcess sales orders and ensure on-time and in-full order fulfillmentManage KPIs with 3PL warehouse and transport partners to ensure SLAs are being metProcess and record vendor invoicesManage master data and support incident-resolution