Apply on the link: https://recruiting.paylocity.com/recruiting/jobs/Details/2328801/Bloomsbury-Publishing/Product-Trainer-Bloomsbury-Digital-Resources
Reporting to the Manager, Curriculum Development and Customer Success, the Product Trainer will primarily support the BDR Academic sales team by providing product training to the sales teams and leading product demonstrations and training efforts for current and potential customers and will provide occasional support in the K12 market.
Responsibilities:
Provide in-house training including, but not limited to, demos, scripts, and guides on BDR resources to members of the Academic sales team
Conference and site visit prep for Academic sales team with suggestions of key search terms, elevator pitches, and other site functionality to highlight
Provide product demonstrations to current and potential customers as requested by the customer or the sales team
Prepare and save full product demos and quick overview presentations that can be sent to customers
Support all resources with planned monthly demos in conjunction with specific outreach to subject librarians
Provide occasional Professional Development support in the K12 market under the direction of the Manager, Curriculum Development and Customer Success
Support renewal business with bespoke trainings and demos for current customers designed to boost usage at their institutions
Attend virtual and occasional in-person meetings and conferences with account manager team
Attend meetings with Product, Editorial, and Marketing teams to help develop in-house and customer facing training and guides for current and upcoming resources
Compile and share customer feedback with relevant departments
Monitor internal product email lists to assist in answering product queries from the sales team
Stay up to date on market trends and competitor offerings and provide analysis to the sales team
Requirements:
The ideal candidate will have:
A Bachelor’s Degree
Experience of presenting complex products to customers, both remotely and in-person
Excellent knowledge of emerging trends and issues in the academic marketplace, in particular in relation to digital products and library sales
A customer-facing approach, a willingness to roll up sleeves, and a keen appreciation of the importance of customer relations and service to the success of the business
Ability to travel up to 20%
The ideal candidate is:
Collaborative – reaches across borders and “silos” to work with counterparts; endeavors to understand difficulties others face and, where appropriate, helps to sort them
Communicative – speaks clearly and persuasively in positive or negative situations; listens and gets clarification; demonstrates group presentation skills
Organized – prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans
Dependable – able to work and resolve problems independently
A self-starter – displays initiative and solid decision-making ability
Creative – displays original thinking; meets challenges with resourcefulness; generates suggestions for improving work; presents ideas and information in a manner that gets others' attention
A life-long learner – strives continuously to build knowledge and skills
Appreciative of the systems and detail required to support business objectives as well as the entrepreneurial spirit that drives advancement
Location:
This role is fully remote and is open to candidates located in the following East Coast states: CT, FL, GA, IL, MI, NC, NH, NJ, NY, PA, SC, TN, VA
Equal Opportunity Employment:
Bloomsbury Publishing USA is proud to be an equal-opportunity employer. Our company has always followed and will continue to follow, a policy of providing equal opportunity employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, sex, ethnicity, veteran status, or any other legally protected characteristic.
We welcome and celebrate talent from all backgrounds and believe that diversity, equity, and inclusion are crucial elements to our success. We are dedicated to actively and continuously improving our practices to better support all of our employees.
Apply on the link: https://recruiting.paylocity.com/recruiting/jobs/Details/2328801/Bloomsbury-Publishing/Product-Trainer-Bloomsbury-Digital-Resources