Retail Store Manager
About Us
Come join E-Z Test Pool Supplies, to grow your career. We are family owned and operated for over 35 years serving northern Massachusetts and southern New Hampshire. Originating as an on-site mobile pool water testing business, we’ve blossomed into three retail stores, complete construction and service of residential and commercial pools, in addition to our growing retail internet business. At E-Z Test Pool Supplies, we owe our success to our valued customers as well as the hard work and dedication of our employees.
About the Opportunity
In this role, you are responsible for managing store operations, establishing and maintaining customer service, understanding customer needs to sell high end products such as pools, spas, and outdoor furniture. You are accountable for managing teammates to ensure the highest standards are met that maximize the customer experience and drive sales.
More Details
- Ensure that each customer receives outstanding service by providing a customer friendly environment which includes greeting and acknowledging every customer, offering sales assistance and educating customers on products and services.
- Maintaining a clean store, ensuring outstanding product placement, displays, merchandising and inventory management.
- Manage a team of retail store associates and salespeople, including scheduling, training, staff development, individual and team coaching, and performance management.
- Analyze and measure sales results; develop and implement plans to maximize sales and meet or exceed company goals and objectives.
- Ensure appropriate product knowledge, benefits and features, ability to educate customers on service after the sale.
- Competitor analysis and the ability to shop, report results, share information with management and make appropriate price adjustments.
- Review product and consumer trends, make recommendations and initiate changes for maximizing company goals and objectives.
- Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
- Be able to lift up to 50 pounds, comfortable maintaining displays and keeping store stocked with product.
What You'll Need
- High School Diploma required, Bachelor's degree a plus.
- At least 5 years of retail store experience in a supervisory capacity.
- Previous Swimming Pool Industry Experience is not required, and we will train the right candidate. Individuals with industry experience are encouraged to apply.
- Proven excellent verbal and communication skills, flexible team-oriented individual.
What We Offer
- Competitive pay, commensurate with experience.
- Year-Round Employment
- Health Insurance
- Retirement Savings Plan with company match
- Paid time off
E-Z Test Pool Supplies respects, embraces, and celebrates diversity in its employees and does not discriminate based on race, religion, gender, sexual orientation, gender identity, color, age, protected veteran status, national or ethnic origin, the presence of any sensory, mental, or physical disability, or any other status protected by applicable law. All employment is decided on the basis of qualifications, merit and business need.