JGroup Hospitality is looking for a talented Front Desk Associate to join our team at our 3 lodging properties. The Front Desk Associate is responsible for providing the utmost in service and management at Hotel Thaxter, Sailmaker’s House and the Water Street Inn, day-to-day staff management and guest satisfaction. He / She should be an ambassador for the inn/hotel brands, in support of our service culture, maximize operations and guest satisfaction and work closely with the hotel general manager.
As the Front Desk Associate you are responsible for ensuring guests and potential guests receive the utmost in hospitality from the time that guests book a room until the end of their stay. Please see below for key functions to help you along the way.
The ideal candidate is a seasoned and highly intelligent customer service professional. Available to work when needed, including nights, weekends and holidays.
Excellent computer skills required. Previous customer service and general computer experience required. Property Management Software experience preferred.
KEY ATTRIBUTES:
Upbeat, lively personality
Well spoken, friendly towards guests, creates a memorable experience to drive repeat visits
Ability to problem solve, quickly and often autonomously
Provide concierge services to guests regarding information and tickets/reservations for restaurants, entertainment, tours and events, etc in the Seacoast
Relays pertinent information to night manager and housekeeping as needed and receives/responds to non urgent requests/needs that may have arisen overnight
FRONT DESK ASSOCIATE DUTIES AND RESPONSIBILITIES:
Customer Service
Accountable for responsibilities of department heads and take ownership of all guest complaints when on duty
Provides over the phone/email concierge services providing information about entertainment, activity and restaurant recommendations
Greets guests upon arrival
Provides tours to guests as desired to explain details of the properties and surrounding area
Books/organizes property buyouts and contracts
Errands as needed
Provides valet and car parking services
Housekeeping
Work with housekeeping staff to do the following:
Ensures each property and rooms are tended to before guest arrival
Coordinates room status updates with the housekeeping department including: check-outs, late check-outs, early check-ins, and special requests
Investigates complaints regarding room cleanliness, furnishings, or fixtures and equipment, and takes corrective action
Maintains the cleanliness and neatness of the property common areas
Knows all safety and emergency procedures including accident prevention policies
Ensures entryways and sidewalks are clear of ice and snow at all times
Key Competencies
Demonstrates Ethics & Integrity
Ability to work independently and as part of a team
Communicates Effectively
Physical Requirements
Requires good written and verbal communication skills
Working knowledge of applicable sanitation standards
Climb stairs, bend, stoop, squat and stretch to fulfill cleaning tasks
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees
Frequently lifts/carries up to 35 lbs and must be able to lift such weight on a regular and continuing basis
Other Working Conditions
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of each property. A varying schedule to include evenings, holidays and extended hours may be expected, as business needs dictate.
Varied weather conditions are expected
Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
All employees must maintain a neat, clean and well-groomed appearance
Customer Service: 1 year OR more (Preferred)
Work Location: Three locations
Job Type: Full-time
Salary: $17.00 - $20.00 per hour
Benefits:
Health insurance
Paid time off
Schedule:
10 hour shift
8 hour shift
Holidays
Weekend availability