Head of Product & Operations

In this role, you will:Lead Operations: Oversee the end-to-end book production lifecycle, managing a remote team of virtual assistants to deliver personalized books efficiently and at scale.Own the Product Roadmap: Identify and prioritize new story themes and features based on research, market trends, and user insights to maintain a strong product-market fit.Drive Process Excellence: Create and maintain SOPs, training docs, and QA systems to ensure consistent, high-quality output throughout production.Measure What Matters: Define, track, and improve key performance metrics—like turnaround time and rework rates—through dashboards and data insights.Collaborate Across Teams: Work closely with engineering, design, customer support, and marketing to streamline the customization experience and launch new product offerings.