Support of return mail process including: Opening and scanning of returned mail
Facilitation of OCR process to create files of those participants with return mail
Development of central sharepoint to maintain all return mail data
Formatting and processing of Better Address search for returned mail
Coordination of 17AD-17 Better address search mailing
Coordination of storage of all undeliverable mail
Documentation of process and procedures for return mail process
Respond to requests from Call Center related to Stock Plan participant’s Statements and Tax Slips
Review, print and mail physical documents (statements, tax forms, etc.) for Stock Plan participants who are unable to access the website