American Girl NYC - Cafe Lead (Restaurant supervisor)

The Opportunity: The American Girl New York City retail store and full-service restaurant is looking for a dynamic individual for the Lead Restaurant position to assist the Restaurant Manager with the daily restaurant operations.  If you thrive in a high-pressure, fast-paced environment, have strong knowledge of both front- and back-of-house operations, and can calmly and diplomatically resolve customer and staff issues, we want to hear from you.What Your Impact Will Be: Support the Restaurant Leadership Team in overseeing staffing, hiring, coaching/training, purchasing/vendor relations, inventories, maintaining food/beverage service standards, and ensuring safety and sanitation standards.Assist the team in achieving department revenue and expense goals.Ensure customer satisfaction with their dining experience and oversee resolution of any customer service issues.Ensure food quality and consistency, special requests and special dietary needs and performs tasks in absence of the Restaurant Leadership Team.Work with Restaurant and Store Management teams to deliver exceptional events and programs.Maintain on-going communications with both staff and management.Maintain and troubleshoot operational issues, including restaurant/kitchen equipment, Guestbridge reservation, POS, and InfoGenesis software systems.Leads by example in all areas of the business.