About this Position
Join a fast-paced, innovative team and help shape the future of AI-powered customer support. In this role, you will work on optimizing and maintaining AI tools such as chatbots, voice bots, and agent-assist technologies to improve customer experience. If you enjoy blending strategy with hands-on technical work, this position offers the opportunity to directly impact the way customers interact with cutting-edge AI systems.Job ResponsibilitiesMaintain and enhance AI agent workflows to improve accuracy, containment, and customer satisfaction.Investigate, test, and update AI experiences using platform data and tools.Collaborate with content, operations, and engineering teams for timely updates.Partner with QA to identify trends and prioritize optimizations.Troubleshoot system errors or broken intents and coordinate fixes with vendor and engineering teams.