Account Services Representative

As an Account Services Representative, you are responsible for maintaining all aspects of account management while providing timely and accurate information to the sales team and to the client. This involves working with multiple departments such as Advertising Sales, Inventory, Strategic Planning, Commercial Operations, Finance and Billing.Duties and Responsibilities:Client Service:Responsible for maintaining and monitoring all upfront and scatter deals in order management systemDevelop strong understanding of our products and capabilities to better develop solutions for advertisersServe as the first line of contact with internal and external entities to ensure proper maintenance of advertisers’ schedulesSupport and enhance agency relationships by monitoring requests and ensuring commercial spots are booked according to guidelinesDeal Maintenance and Stewardship:Schedule commercials and coordinate client brand allocations, reconcile account discrepancies, send flowcharts and issue change notices to clientsSteward deals through careful monitoring of deliveryOffer recap packages to clients as needed and as availableDevelop a strong working relationship with Commercial Operations guaranteeing a timely and precise order processCollaborate with Sales Planner, Account Executive and Marketing to ensure that all marketing elements are properly booked and executedIdentification and resolution of invoice discrepancies and adjustments