Logistics Customer Service Specialist

Major Duties and Responsibilities:  Prepare, handle, and process documentation- including house and master air waybills, commercial documents and customs/regulatory documentsUpdate shipment information it a timely and accurate manner into our operating systemTimely freight dispatch to avoid disruptions in customer's supply chain  Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in personReview and monitor reports to understand individual performance, impact and opportunities for developmentAccurately execute invoicing based on established customer SOP's, rate shells and Tariffs Contribute to maintaining strong vendor relationships- airlines, trucking companies and othersMaintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirementsMeet key performance indicators in support of department, branch, product and company goalsDesire to understand overall department process flow and constantly seek opportunities for improved efficienciesEscalate problems or decisions to Management based on established guidelines and procedures when necessaryAdditional InformationPersonal Development:Expeditors has a strong culture of promoting from within. Looking for candidates that want to establish a career with a Fortune 500 company and seeking unlimited growth potential and an excellent benefits packageEvery employee has a Personal Development Plan that is constructed and agreed to with their department manager to measure and record our growth opportunities for our employeesMeet company standards of 52 hours training per year per employeeComplete mandatory training when requiredParticipate in desk side training between products and departments to learn new skills outside of the normal day to day tasks you executeCulture: The mission at Expeditors is to be the best customer service focused logistics organization in the industry. Candidates should possess the natural curiosity to want to exceed customer expectations and provide world class customer serviceWe foster a higher level of customer service with organic company growth, not growth by acquisition. Without fear of merger, we learn and grow faster, we work harder and with more confidence, and we’re better rewarded for the effort. Then we let customer service thrive with people whose industry knowledge and know-how are unsurpassedAdhere to and participate in the company’s 10 cultural attributes: - Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary