Implementation Manager, Emerging - Specialty Contractor

We're looking for a dynamic Implementation Manager, Emerging - Specialty Contractor  to help us with customer training and onboarding for our SMB Customers. You will manage a portfolio of new and existing customers and help them progress through the onboarding and implementation phase to 'go live’ on the Levelset platform. Your goal is to decrease time-to-value for our rapidly growing customer base and drive adoption of our product.  As the first touch point in a customer’s experience after purchasing Levelset, you will be critically important in delivering an initial experience that WOWs and ultimately sets up customers for long-term success with Levelset.The person who fills this role should be interested in growing in the field of Customer Success. This position reports into the Manager, Customer Success. We’re looking for someone to join us immediately.What you’ll do:Conduct customer training sessions on Levelset's products, methodologies, and industry best practices through phone, screen-share, email, or occasional in-person communication.Manage a portfolio of SMB customers through the onboarding process with both webinars and 1:1 meetings.Develop new training content, including written guides, live webinars, recorded videos, and knowledge base articles.Collaborate with customer success managers to provide account notes and support to retain and expand customer base.Assist customers in setting up basic integrations between Levelset and other systems.Comprehend customer data (jobs, contacts, financials) and its synchronization with Levelset's product offerings.Work closely with the Education Experts team to innovate and scale existing processes.What we’re looking for: 1+ years of experience in Customer Success or Onboarding, working directly with customersProven ability to guide customers through new processes and ensure their successOutstanding communication skills (phone, email, video chat), with an emphasis on clarity, conciseness, and engagementExcellent active listening skillsAbility to thrive in a fast-paced, high-expectations environmentSelf-motivated and resourceful, with a strong desire to make a differenceTech-savvy and quick to learn new tools