Guest Service Associate - Housekeeping

Primary Responsibilities  Operation Attend daily briefings and takes on daily assigned tasks Understand the difference in guest levels (VIPs) and Room Categories Clean and maintain areas of responsibility according to standards and procedures Replenish guest supplies and ensure that guests requests are promptly attended to Report damage or malfunction in hotel rooms/areas to Supervisor Maintain equipment in a proper state of cleanliness Maintain a section room report as well as a daily productivity report Reports lost and found articles to the housekeeping office immediately Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor Record room status in allocated section accurately Carry out valet services when required (e.g. delivery of linen, processing laundry orders)