Bilingual Executive Travel Assistant

What you will be doing: Reporting to the Team Leader, Customer CareResponding to our top tier member requests and questions via email and phone, planning flawless experiences based on your recommendationsActing as their concierge prior to arrival, proactively building personalized travel by making recommendations and setting up on-site activities and servicesAnticipating the needs of our members, ensuring that their experience exceeds their expectationsTaking care of our members during their stay, i.e. assisting with unanticipated travel delays, restaurant reservations, transportation etc.Accurately scheduling and dispatching tasks to ensure a seamless experienceResearching, recommending, and fulfilling member requests while providing program benefit information and supportWhat is in it for you:4 weeks of paid vacation annually, 13 paid statutory holidaysComprehensive Benefits: Medical and dental coverage for you and your family, with company-paid premiums and a company matching pension plan of up to 5%Annual wellness subsidy of $300 to invest in your well-beingRemote Work: Enjoy the convenience of working from homeTravel Discounts: Enjoy exclusive, discounted rates at our iconic Accor luxury hotels around the worldThe opportunity to work with our diverse GRC team and our global community of members, creating memories and connecting people and culturesOngoing training and learning to continuously grow your expertiseStrong sense of belonging, a close-knit team with fun activities where your colleagues become friends