Expert Programs Senior Delivery Manager

TeamThe Expert Programs team develops and delivers the Certified Technical Architect and Certified Master Architect programs, the pinnacle of ServiceNow’s certification offerings. These cohort style programs offer the most advanced members of the ServiceNow ecosystem the opportunity to become a certified architect, a trusted technical advisor and valued partner who has mastered strategy, design, architecture and governance.RoleThe Expert Programs Senior Delivery Manager owns the coordination and management of the Certified Architect programs offered by ServiceNow. Expert Programs Delivery Managers take a vested interest in the professional growth and success of each member of their Architect program cohort by ensuring a world-class learning experience. This role requires a deep understanding of the ServiceNow architect persona. Delivery Managers use their experience and expertise to guide learners to discover creative and scalable solutions that achieve superior outcomes. This requires professionals who are agile, creative, have exceptional organizational and program management skills, and who demonstrate confidence and command engagement.What you get to do in this role:Serve as the Delivery Manager for ServiceNow’s Expert Programs, primarily for the Certified Master Architect program, and potentially for other architect programs which includes, but is not limited to:Managing participation and student progressLeading or directing discussions towards program objectivesEvaluating student progress and providing effective coaching as neededRecruiting Final Board Exam or Capstone panelists/reviewersReviewing final exam scores and feedback to ensure objectivity and behavioral focus suggested improvementsProvide effective, objective, behavior-based coaching to expediate student growthReview and approve or reject maintenance points for CMA alumniGather, assess and report on program metricsCoordinate with and market to internal experts and stakeholdersWork with the content creation team in creating effective and engaging materials to meet learning objectivesIdentify opportunities for improvement and drive improvement initiatives to completionContribute to the creation of educational content for Expert Programs AlumniSupport the professional development of others through means of mentoringEnsure equity, fairness, and inclusivity for all programs