VIP Services Attendant

Your role Do you go the extra mile to create memorable experiences and make people feel welcome and valued? If your answer is yes, then we have the perfect role for you! As our VIP Services Attendant, you will be responsible for upholding our Heartist culture at all times; which means the art of human connection - It's about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with the guest and making their stay memorable. As our next VIP Services Agent, you will: Organising and delivering amenities to VIP rooms and conducting in room checks.Ensure timely and efficient delivery and coordination of guest amenities.Assist and provide general support to the guest experience and guest journey at the Hotel.Assisting in coordinating the correspondence of all contactable guests prior to arrival to arrange special requirements for upcoming stay.Ensure guest profiles are being updated with relevant information in the system.Be conversant with daily VIP/Loyalty movements and work with relevant departments to ensure smooth guest transition and recognition.Update operational departments daily with VIP movements and special requirements to ensure all needs/requirements are met.Proactively & reactively respond to guest enquiries and requests in a timely manner.Daily liaison with inter-departments regarding guest movements, requests and activities.Assistance in Lobby arrivals and valet parkingOrdering and maintaining stock for VIP amenities. General task’s assigned by Director of VIP Services and Associate Director or their designate.Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally.