Host / Hostess

Your role We are looking for a warm, confident, and guest-focused Hotel Host to join our team at Manly Pacific – MGallery.As the first point of contact, you play a vital role in creating a meaningful connection with each guest — setting the tone for an unforgettable MGallery experience. This is a dynamic, guest-facing role where you’ll work across the hotel – from the lobby to guest areas – ensuring that every touchpoint reflects the unique charm, service, and storytelling that define our brand.As our next Host / Hostess, you will: Warmly welcome guests upon arrival and create a positive first impression in the lobby. Maintain an active presence in guest areas, offering assistance and a sense of genuine hospitalityMove throughout the hotel, including the pool area, restaurant, and other guest spaces, engaging with guests to ensure they feel valued and cared for. Collaborate with various departments (e.g., Front Office, Pool Bar, Food & Beverage) to make sure guest needs are met seamlessly throughout their stay. Share local knowledge, hotel services, and personalised recommendations to enhance the overall guest experience. Assist with special requests, celebrations, or tailored guest moments in line with the MGallery brand promise. Support the guest journey by identifying opportunities to exceed expectations across all touchpoints.