Infrastructure Engineer

The value-add things you’ll be doingInfrastructure & Cloud Management:Manage and optimise AWS resources, including EC2, EKS, RDS, IAM, and security policies to meet business requirements.Oversee on-premises VMware environments, including Windows and Linux server management and storage solutions (Synology, Veeam B&R).Implement and maintain backup, disaster recovery, and high-availability strategies to minimise downtime and data loss.Perform routine patching and vulnerability management and ensure system updates are applied promptly.Conduct daily operational checks to ensure smooth and secure infrastructure operations.Support & Troubleshooting:Troubleshoot and resolve complex performance issues across AWS and on-prem environments to maintain optimal system performance.Provide hands-on support for M365, Active Directory, DHCP, DNS, and Group Policy management.Troubleshoot and resolve network issues, leveraging experience with Cisco and WatchGuard firewalls.Monitor infrastructure health using industry-standard monitoring tools, such as PRTG and Dynatrace, to identify and proactively address potential issues.Provide comprehensive end-user support for laptops, including onboarding and onboarding processes, printers, and wireless access points.Security & Compliance:Ensure robust security controls and permissions across AWS and on-premise environments, adhering to best practices for secure access management.Assist with patching and maintenance of Windows and Linux servers to ensure they are secure and up to date.Collaborate with security teams to support ongoing compliance efforts for GDPR and PCI DSS.Participate in security audits and vulnerability assessments, contributing to the proactive identification and resolution of security risks.Performance Metrics / Deliverables:Achieve prompt ticket resolution within agreed SLAs.Maintain optimised performance, security, and compliance across AWS and on-prem systems.Successfully manage user onboarding and offboarding in alignment with company policies and SLA requirements.Ensure system uptime meets or exceeds defined business standards