Customer Support Analyst - L1

The value-add things you’ll be doing:Actively cultivate relationships with our customersProactively inform clients of any issues or potential problemsSupporting our clients day-to-dayWork in accordance with our SLA’s to meet our clients’ needsSupport and follow the illion processes to delivery good client service.Contribute and collaborate in a security-first environment, prioritising data privacy in all interactions and processes.Promote and implement best practice service management across the support team and other business units by utilising industry- standard processes and leveragingPromote and facilitate the use of documentations, monitoring, alerts, diagnostics, and other tools.Contribute ideas to support continuous improvement.Role requires shift work; being able to work shifts between 07:30-19:30 Monday to Friday; and on-call roster on weekends and public holidays.