Sr. Analyst, Global Order to Cash

The Senior Financial Analyst, Order to Cash (O2C) will play a key role in supporting the execution of Versant’s global Order to Cash operations. Reporting to the O2C Manager, this position will assist with customer setup, billing, collections, credit validation, and cash application across a diverse set of revenue streams including Ad Sales, Content Distribution, Digital, Direct-to-Consumer (D2C), and Events. This position will partner closely with commercial, controllership, and shared service teams to ensure accuracy, compliance, and service excellence throughout the revenue lifecycle. This role will also help monitor performance, support reconciliations, and contribute to system process stability post-spin.Key Responsibilities Service DeliveryProcess customer setup, contract validation, invoice generation, and collections follow-ups across multiple revenue streamsApply customer payments and perform cash application activities accurately and within defined SLA timelinesAssist in resolving misdirected payments and Due To / Due From accounting entries between Versant and NBCU under CSA agreementsSupport accurate billing and collections by coordinating with internal teams to validate commercial terms and customer credit detailsMaintain accurate and up-to-date records in systems such as SAP, Salesforce, Medea, and Operative OneStandards and ControlsEnsure compliance with billing, collections, and credit policies; flag exceptions and escalate potential risksMaintain audit-ready documentation related to invoicing, collections activity, and customer account changesAssist with internal controls testing and support audit requests related to Order to Cash operationsHelp enforce approval workflows for customer onboarding, credit limits, and adjustments to termsPerformanceTrack and report on Order to Cash KPIs such as billing timeliness, DSO, unapplied cash, and exception volumesAnalyze root causes for invoicing errors or delayed collections and support initiatives to improve process efficiencyPrepare reports and summaries for internal leadership and assist in performance reviews of shared service and CSA support teamsContribute to ongoing enhancement of O2C dashboards and process documentationPeopleCollaborate with cross-functional teams in Controllership, Finance, Commercial, Legal, and OperationsWork closely with counterparts in shared services and international hubs (e.g., Manila, Amsterdam)Support knowledge sharing and process training for newer team members or rotational staffFoster a team culture of accountability, responsiveness, and customer orientation