Description Customer Service Representative Opportunities!Further your skills as a Customer Service Representative in the expanding Utilities/Infrastructure industry through this exciting opportunity at Robert Half. Do you love building solid customer relationships? Then this position may be for you. This role will be situated in a challenging and dynamic environment. If you're looking for a short-term contract / temporary engagement, and can work in Concord, New Hampshire, this could be the Customer Service Representative position for you!Your responsibilities
Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
Receive and send written business correspondence
Manage and place incoming telephone calls
Give exceptional customer service in a timely fashion
Requirements - Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Comfort and confidence when interacting with internal and external partners and clients/customers
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Microsoft Office experience preferred
2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
Strong customer service and office administrative skills
Excellent communication skills (written and verbal)
Proven experience going the extra mile to solve complex customer inquiries via extensive research
Upbeat, positive attitude and an approach to work rooted in professionalism
Excellent computer skills
Billing experience required
CRM experience
Deep understanding of customer service
Foundational knowledge in Answering Inbound Calls
If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today! Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .