Infrastructure - Technical / Deskside Support III

We are looking for a Technical Deskside Support II to join our growing team. In this role, you will be responsible for installing, maintaining, servicing and repairing (break-fix) desk-side computer related products and legacy systems which include hardware, software, networking and operating systems. Our ideal candidate will have experience supporting both Mac and PC users. If you enjoy making an impact by supporting the devices of our many technical teams this position could be a great fit for you!This position requires 5 days in the office and will be a W-2 Hourly 3-month contract with possible extension. The hourly rate is 15/hr. – 17/hr. Candidates will be paid within this range based on their work experience and skills. Candidates are also eligible for limited benefits such as health insurance,401k, professional development, trainings, our referral bonus program, and our wellness program.Responsibilities:Responsible for installing, maintaining, servicing and repairing (break-fix) desk side computer related products and legacy systems which include hardware, software, networking and operating systems. Equipment support may include Enterprise Server, PC & laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking.Provides call taking and site-specific support. Provides maintenance and support on legacy products.Installs and maintains PCs and associated software, networks, servers and peripherals.Expertise in Mac and PC operating systems i.e. Microsoft/Linux/Unix, networking SW, anti-virus SW. and all tier one manufacturer server, PC and printer products, OEM network devices, and document processing products. Supports network products from operational and maintenance perspectives.Performs installs, moves, adds and changes (IMACs) as required.Tests and certifies PCs, networks, servers and client approved applications.Provides follow-up on problems or escalation, takes responsibility for potential or desired follow-up.Ensures customer satisfaction by advising customers on preventative maintenance.Maintains a functional understanding of company service solutions.