Job Details

ID #53916569
Estado New Hampshire
Ciudad Campbelltown
Tipo de trabajo Full-time
Salario USD TBD TBD
Fuente KinCare
Showed 2025-05-20
Fecha 2025-05-20
Fecha tope 2025-07-19
Categoría Etcétera
Crear un currículum vítae
Aplica ya

Customer Care Manager

New Hampshire, Campbelltown 00000 Campbelltown USA
Aplica ya

About the role:

You will manage a caseload of community-based elderly individuals with Home Care Packages around the South West Sydney area of Sydney. You will assess their needs, develop personalised care plans, and manage budgets in accordance with program guidelines, to ensure each customer's individual assessed care needs are met. You'll also onboard new customers and proactively manage existing ones with a person-centred approach. Collaboration with our other internal Service Delivery teams will be crucial to delivering comprehensive care.

This opportunity is for an initial period of 12 months (with potential to extend or go permanent). You will have the flexibility to manage your own schedule each week while working autonomously from home and within the community. Starting asap, you will regularly visit customers in their homes, therefore you will ideally be located in, or close enough to, the south-west Sydney region.

About you:To be successful in this role, you will have:Ideally proven experience in community-based case managementExperience with managing Home Care Packages and budgets is advantageousCurrent driver’s licence and a reliable vehicle with minimum Third Party insuranceStrong communication skills, both verbal and writtenDemonstrated empathy and compassionExcellent problem-solving abilities and critical thinking skillsGood organisational and time management skillsCultural competence and the ability to work with diverse populationsAdvocacy skills to ensure clients' needs are metCollaboration and teamwork skills to work effectively with interdisciplinary teamsAbout KinCare:KinCare (part of the Silverchain Group) is a leading provider of in-home aged care and nursing services. With a dedicated team of 1,800 employees, we provide quality in-home care services across Australia. Our comprehensive aged care services include nursing, allied health, home help and personal care.KinCare is proudly part of Silverchain Group. Our aspiration is to create a better home care system for all Australians. For more information, visit www.kincare.com.auPrior to commencement, every successful candidate must complete a mandatory National Police check, and a working rights check.If this sounds like the role and workplace for you, apply now!Further information can be obtained by visiting: www.kincare.com.au

Aplica ya Reportar trabajo