Desktop Support Engineer II or III

As a Desktop Support Engineer II or III, you’ll be the frontline hero of our IT team, keeping our systems running smoothly and our users empowered. You’ll dive into complex technical challenges, troubleshoot hardware and software issues, and fine-tune system configurations to ensure seamless operations. Whether you're resolving critical IT incidents, optimizing enterprise applications, or driving key technology initiatives, you’ll play a vital role in maintaining business continuity and pushing innovation forward. If you're passionate about problem-solving and thrive in a fast-paced tech environment, this is the role for you!Here's what you'll do:Technical Support & TroubleshootingBe the IT hero—diagnose and resolve complex hardware issues, from motherboard and GPU failures to power supply replacements.Tackle OS troubleshooting like a pro—fix boot failures, driver conflicts, and those dreaded blue screen errors.Provide expert support across Windows, macOS, and Linux environments.Dig into system logs, event viewer, and crash dumps to uncover and resolve performance bottlenecks.Configure and optimize network settings, including TCP/IP, DNS, DHCP, VLANs, and VPNs, keeping our systems running at top speed.Take charge of Active Directory (AD)—manage user accounts, group policies, and authentication troubleshooting.IT Infrastructure & SecurityDeploy and manage OS images with Windows Deployment Services, SCCM, and Intune for seamless system setups.Fortify our defences—troubleshoot firewall configurations, proxy settings, and Wi-Fi connectivity issues.Protect our systems with antivirus, BitLocker, DLP, and EDR solutions, ensuring enterprise-wide security.Stay one step ahead of cyber threats by identifying and neutralizing phishing, malware, and ransomware attacks.Systems Administration & AutomationKeep business-critical apps running smoothly, supporting Office 365, Google Workspace, and SaaS platforms.Manage authentication security with SSO and Multi-Factor Authentication (MFA).Maintain and troubleshoot virtual environments, including VMware, Hyper-V, Azure Virtual Desktop, and Citrix.Level up IT efficiency with automation—write PowerShell and Bash scripts to streamline processes.Deploy and maintain enterprise software with SCCM, Intune, and other advanced tools.User Support & TrainingLead and mentor junior technicians, sharing knowledge and best practices.Build a smarter IT ecosystem—document solutions and contribute to knowledge base resources.Deliver top-tier customer service, ensuring IT issues are resolved quickly and efficiently.Support hybrid work environments, enabling smooth remote access for users.Be ready to jump aboard vessels at port when IT support is needed on-site.