IGaming Floor Operations Supervisor

The Floor Operations Supervisor will be charged with the responsibility of ensuring operational excellence at all times.The main responsibility of a floor operations supervisor is to give full consideration to GPs' needs, our company's goals, and business needs, and to find a balance between both. The well-being of the team and the smooth running of the business are to be considered of equal priority whilst performing floor supervision duties.Many of these tasks are performed ad hoc and are often unpredictable. It is vital that a person in this position uses good judgment to make the right decision for the operation while always showing the highest level of character.Responsibilities Manage, supervise, coach, motivate and build team spirit Present new ideas and policies to prospective teamsWork within your own team/s to produce the required results and to meet Company targetsAnalyze employee data and performanceManage employee expectation and eventual requestsEstablish and maintain cross-departmental cooperationWork with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)Handle disciplinary casesManage projects and deadlines set by your direct managersPropose initiatives and ideas that will benefit the departmentManage ad-hoc situations which may occur on a shift inappropriate mannerBe stationed within the studio environment for 80% of your shift