Are you passionate about delivering exceptional customer experiences and have a knack for turning inquiries into opportunities? We’re looking for a dynamic and results-driven Customer Service Representative to join our team. In this role, you’ll go beyond simply resolving issues—you’ll proactively identify opportunities to recommend solutions and drive sales while maintaining high customer satisfaction.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Provide tailored solutions to meet customer needs, identifying upselling and cross-selling opportunities.
Resolve customer concerns effectively and escalate complex issues as necessary.
Document customer interactions accurately and maintain up-to-date records in the CRM.
Exceed performance metrics related to customer satisfaction, retention, and sales conversions.
Collaborate with sales and marketing teams to align customer service strategies with sales goals.
Stay up-to-date on product knowledge and industry trends to enhance customer interactions.
Continuously improve sales techniques and customer service skills.
What We’re Looking For:
Sales Savvy: A proven ability to recognize sales opportunities and convert inquiries into business.
Customer-Centric Mindset: A natural ability to build rapport, empathize, and go the extra mile for customers.
High school diploma or equivalent; bachelor’s degree in business or related field is a plus.
1+ years of experience in customer service, preferably with a sales component.
Exceptional communication, persuasion, and problem-solving skills.
Strong organizational and multitasking abilities in a fast-paced environment.
Proficiency in Microsoft Office, CRM systems, and customer service tools.
Prior experience in a sales-driven call center or service industry is a plus.
Why Join Us?
This is your chance to work with a supportive, growth-oriented team where your skills in customer service and sales will directly impact the success of our business. If you’re motivated to exceed expectations and thrive in a fast-paced, customer-focused environment, we want to hear from you!
Apply today and start making a difference in our customers’ lives while driving our company’s success forward!