Job Summary
The Associate Customer Service Coordinator receives booking requests and initiates the transportation and logistics processes for company services.
Duties and Responsibilities
Maintain department KPIs and customer satisfaction ratings as defined by the department.
Answer incoming customer phone calls and take appropriate action for each call.
Communicate and monitor incoming customer emails to ensure timely communication; escalate internal and external concerns for expedited resolution; ensure customer satisfaction at all times.
Maintain accurate, timely, and thorough records in proprietary database.
Perform routine data entry including but not limited to: entering new orders and shipment information into computerized tracking systems; tracing shipments with steamship lines, trucking vendors, railroads, and other suppliers; and updating information in various systems.
Perform typing, faxing, mail distribution, phone messaging, and other office related duties as required.
Scan and separate documents in Document Management System.
May assist with coordinating dispatch activities for moves including driver instructions, confirmation of delivery, and follow up with customers.
Update schedule, logs, and tasks daily.
Other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High school diploma or equivalent (HSED) required
Work Experience
1 + years of related customer service experience required
Experience in the transportation or logistics industry preferred
Must be fully vaccinated against COVID-19, except as prohibited by law.
The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
The salary range listed is based on the geographic zone associated with this role: Reno, NV. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time.
Zone 3: Starting rate $18.00
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The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories