CSR for HVAC and Plumbing Co.
Are you wondering what is next for your career?
Have you ever had an employer invest in your professional development?
Are you a CSR or Call Center professional who already has a job? If so, read on!
There's plenty of employers offering office positions, BUT none quite like us! It's fun and rewarding to work for a winning team!
DO YOU HAVE THIS MUCH OPPORTUNITY AT YOUR CURRENT EMPLOYER?
Competitive hourly pay with opportunities to bonus.
Paid training from the best professionals in the country.
Growing company with future dispatch and management opportunities.
Great benefit package with, holiday pay, and vacation pay.
401K retirement plan with company contribution (3%)
DO YOU WANT ALL OF THIS WITHOUT OVERTIME, NIGHT, WEEKEND, OR HOLIDAY SHIFTS?
No overtime, night, weekend, or holiday working hours.
We're looking for an exceptional Dispatcher to help us achieve happy customers, happy employees, and profitable revenue. You will book service appointments and do whatever is necessary to promote customer satisfaction.
As a Dispatcher, you will work as part of a dynamic and passionate team to ensure desired company growth. You thrive in a fun, fast-paced, goal-driven environment.
The Role:
Evaluate customer calls and match the right technician to every job.
Responsibilities:
· Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
· Relay accurate information to technicians, ensuring proficient, quality customer experiences.
· Manage the whereabouts and needs of every technician in the field.
· Record the results of each service call and create report summaries for senior management.
· Be professional and establish customer rapport, encouraging repeat business.
· Respond to customer requests, resolving issues and promoting the brand.
· Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
· Update customers throughout the day on the technician’s progress.
Competencies for Success
· Develop a proven track record in customer service.
· IT competent; good typist and proficient with phone systems.
· Highly organized with exceptional follow-through abilities.
· Strong verbal and written communications.
· Ability to build trust, diffuse conflict and hold others accountable.
· Personality that blends well with a fast-paced, goal-driven environment.
· Competitive individual contributor who also loves to win as a team.
Compensation:
Hourly pay to be determined based on experience.
Exceptional performance results will be rewarded.
EVEN IF YOU ARE ALREADY EMPLOYED, you owe it to yourself and your family to at least check us out and become part of a quality oriented and well-compensated group of professionals who are always looking to improve themselves. Imagine an employer with a small family feel with proven, best practice trainings, and awesome support for one another. Don't regret that you let this opportunity pass you by!
Candidates should respond with a current resume.
CSR, Customer Service Representative, Office Admin Administrative, Dispatch, Dispatcher, Call Center Manager, Service Company, HVAC, Electrical, Plumbing, SAVE THE DAY, WIN THE DAY, WINNER!