This position is responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, as well as additional clerical duties. Shift is 3:00pm - 11:30pm.KEY RESPONSIBILITIES:
Answers telephones and directs the caller to the appropriate employee. Will transfer a caller to an employee’s voice mailbox when the employee is unavailable.
Greats and directs visitors and patients.
Provide assistance to the Intake Department with patient data entry and forms.
Assists with other related clerical duties as needed.
The PBX/Receptionist is responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, as well as additional clerical duties.KEY RESPONSIBILITIES:
Answers telephones and directs the caller to the appropriate employee. Will transfer a caller to an employee’s voice mailbox when the employee is unavailable.
Greats and directs visitors and patients that present in the lobby area.
Take and retrieve messages for various personnel.
Provide callers with information such as company address, directions to the company location, fax and phone numbers, company website and other related information.
Receives, sorts and forwards, incoming mail.
Provide assistance to the Intake Department with patient data entry and forms.
Assists with other related clerical duties for other departments.
Upholds the Organization’s ethics and customer service standards.
This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of Reno Behavioral Healthcare Hospital.
RequirementsKnowledge and Experience:
High school degree or equivalent.
One (1) year PBX and/or receptionist experience required.
All direct patient care staff will be trained in BLS (CPR), which must be renewed every 2 years.
All staff, both clinical and non-clinical, will be trained in CPI as part of their orientation. All direct patient care staff will be retrained every year
Skills and Abilities:
Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)
Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
Excellent verbal, interpersonal and written communication skills.
Ability to work with people with a variety of background and educational levels.
Ability to work independently and as part of a team.
Good judgment, problem solving and decision-making skills.
Ability to work in a fast-paced, expanding organization.
Maintains confidentiality of patients at all times.
Physical Requirements: While performing the duties of this job, this position is frequently required to do the following:
Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
Give and follow verbal and written instructions with attention to detail and accuracy.
Vision: see details of objects at close range.
Coordinate multiple tasks simultaneously.
Reach forward, up, down, and to the side.
Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
Lift up to 30 pounds, exert up to 100 pounds of force occasionally, and/or up to 30 pounds of force frequently
BenefitsWe proudly offer the following benefits available 1st of the month following just one month of employment:
Competitive rates
Tuition reimbursement
Comprehensive package of benefits to include:
Medical
Dental
Vision
Life, Pet, Identity Theft Insurance
401k
Generous paid time off
Short Term and Long Term Disability