Job Description:
Sharpcontra is looking for a highly organized and proactive Customer Support Assistant to join our team in Reno, NV. As a Customer Support Assistant, you will serve as the first point of contact for our customers, ensuring they receive prompt, accurate, and professional assistance. This role requires excellent communication skills and a passion for providing outstanding customer service.Responsibilities:Respond to customer inquiries via phone, email, and other communication channels in a timely manner.Assist customers with troubleshooting and resolving technical issues related to our products or services.Provide detailed product information and offer solutions tailored to customer needs.Maintain accurate records of customer interactions, transactions, and feedback.Work closely with internal teams to address customer issues and ensure satisfaction.Follow up with customers to ensure the resolution of their issues and maintain ongoing relationships.Contribute to the improvement of internal processes and customer support strategies.