Reno Tahoe Auto Group is hiring.
Service Receptionist
full time,
Benefits include:
Health insurance,
Vision insurance,
Dental insurance,
Life insurance.
Holiday fund with company matching.
PTO,
Growth opportunities,
Paid training,
Responsibilities:
Greets customers in a timely, friendly manner and obtains vehicle information.
Writes up customers’ vehicle problems accurately and clearly on repair order.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Obtains customer's signature on repair order; provides customer with a copy.
Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Explains completed work and all charges to customers.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Maintains a professional appearance.
Drive the vehicles to and from the service lane, service stalls and parking lot as needed.
Answering Phones
Scheduling service appointments
Ordering Parts
Qualifications:
Excellent communication skills (including listening, speaking).
Ability to read, speak and understand English.
Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
Ability to multitask.
Ability to work alone, self-motivate and manage one’s own time.
Physical ability to use computer hardware/software.
Team player with a positive attitude
Organized
Ability to prioritize
Deadline-oriented
Research skills
General math skills
Basic knowledge office/clerical experience.
Apply in person
Reno Tahoe Auto Group
3355 Kietzke Ln
Reno NV 89502