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Front Desk and Programs Manager
Job Description:
At High Altitude Truckee we are dedicated to our mission of creating healthier and happier lives through fitness, climbing, and all-around wellness for our mountain community. We are passionate about our community and are seeking an operations manager to join our managing team to commit to being the best part of each other’s day for our members, guests, and team.
The Operations/Programs Manager is responsible for helping lead and oversee the department and day-to-day operations. We are offering competitive pay to encourage employees to be with us for the long haul as our business grows. We are seeking someone who is career oriented, invested in the success of the gym and employees and their personal development.
Responsibilities include, but are not limited to the following: training, employee scheduling, troubleshooting and problem solving, customer service and retention, managing sales, enforcing policies and procedures, overseeing risk management practices, managing safety in the climbing gym, managing day to day operations of the front desk staff and coaching staff, managing sales/inquiries/roster of youth climbing club, events and private climbing lessons.
The gym manager will be expected to collaborate with the General Manager and Owners. This position will require varied hours of a minimum of 40 hours per week, Sunday-Thursday.
Must be available weeknights and weekends.
1. Essential Functions:
- Train, Manage, and Lead Employees
- Manage daily staffing and mentor staff
- Implement systems, policies and procedures directly related to operations
- Plan and conduct ongoing training and development programs for staff
- Prepare written materials to educate and train staff and to assist with patron orientation
- Communicate regularly with management and staff about important issues, program needs and evolving policies and procedures
- Delegate work to appropriate employees.
2. Administration
- Oversee membership issues, member profiles, membership sales
- Interface professionally and positively with vendors regarding scheduled preventative maintenance and needed repairs.
- Maintain accurate service records
- Customer service and retention
3. Instruction and Outreach
- Provide Fitness Center orientations for patrons at regular intervals and varied times throughout the year, with emphasis on new members
- Manage Youth Climbing Club: memberships, enrollments, staffing, coordinating.
- Manage Climbing Events: memberships, enrollments, staffing, coordinating.
- Manage coaches schedules, USAC memberships, Safe Sport compliance and CPR certifications
- Manage and schedule clinics, lessons, and private lessons
- Mentor coaching staff
- Create and manage curriculum
- Parent/Climber/Coach/USAC communication, manage USAC memberships
- Communicate with owners and managers about clubs and curriculum
- Attend USAC competitions for local and divisional/regional competions
4. Technical:
- Oversee routine equipment maintenance and cleaning and train others to assist
5. Other
- Perform other duties as assigned or needed
Qualifications: - bachelor’s degree preferred but not required.
- Strong computer skills required with MS Office software and basic website capabilities
- Certification by American Red Cross in Adult CPR and First Aid required within one month of hire
- Must be a self-starter and demonstrate initiative when unsupervised
- Strong oral and written communication skills required
- Must be capable of working collegially with a diverse group of staff, members and visitors on a daily basis.
- Highly Experienced Climber
Head Coach
High Altitude Truckee is seeking a head coach to join the coaching team for youth and adult programs. The Head Coach plays a crucial role in collaborating with other head coaches, head route setter and management in managing and developing the gym’s climbing programs, coaching staff and ensuring the safety and satisfaction of our youth teams. This position requires a deep passion for climbing, exceptional coaching skills and the ability to inspire, motivate and mentor climbers of all ages and abilities.
Head Coach will assist in all programs, clinics, private lessons, groups/events, and the like.
Candidates must enjoy working with children and adults and have indoor/outdoor climbing experience. All instructor levels from competitive, intermediate and beginner climbing and with youth leadership may apply.
Applicant must be a proficient boulder and sport climber to assist in weekly, evening advanced and competitive youth team practices. Help lead practices with coaches and additional head coaches.
Head Coaches must be in attendance of offsite competitions and assist in administering team tryouts and promotions.
Ability to follow and perform emergency rescue procedures CPR/AED, and Basic First Aid Certification Required,
USA Climbing Coaches Certification
Qualifications
Must have a demonstrated passion for climbing and fitness on a personal basis.
Preferably 3+ years working with youth in a coaching capacity and one year of management or supervisory experience in a climbing gym, fitness center, or related program.
Open availability to meet facility needs and special events as needed.
Excellent written and oral interpersonal communication skills. Must work well as part of a team and be able to communicate professionally with athletes, coaches, parents, and gym leadership.
Ability to embody High Altitude Fitness core values and manage desired cultures within youth teams.
Desire and ability to lead clinics, groups and events and private lessons.
Additional Experience:
Active membership with USAC as a Level 2 Coach
Understands USAC policies and procedures
Experience with USAC competitions
Maintain a current CPR & First Aid certification
Ability to coach Mon/Wed/Thurs 4-6:30pm and additional hours for privates and events/groups
4+ years of climbing experience
Ability to climb V6 and 5.12 preferred but not required
Compensation/Benefits:
USAC Coaching Membership
Safe Sport Certifications
High Altitude Fitness gym membership
Access to pro-deals through our outdoor industry partners
Professional development
Salary $64,400
Health Benefits
PTO - 2 weeks earned PTO
Vacancy caducado!