OnesourcePCS, LLC is looking for a full time Help Desk Specialist to support the 99th Medical Group (99 MDG)at Nellis AFB in Las Vegas, NV.An employer who Cares! Join our nationwide team of experienced healthcare and medical professionals. Be refreshed in working with an employer who cares about your professional development and work life balance in providing care for our service members and their families! Benefits and Perks
Competitive Compensation & Exceptional Comprehensive Benefits!
Paid Vacation, Paid Sick Time and 11 Paid Federal Holidays!
Medical/Dental/Vision, 401K, STD/LTD and Life Insurance Available!
Annual CME Stipend and License/Certification Reimbursement!
Employees may be eligible for relocation expenses, referral bonuses and much more!
About US
With sound management principles and a focus on delivering premier nationwide Healthcare Staffing, Information Technology (IT) Infrastructure, Clinical Informatics, and Information Management support services, OPCS serves as one of the United States (U.S.) Department of Navy and Air Force trusted partners. Established in 2002, OPCS is a SBA Certified 8(a) and Joint Commission-certified small business. Headquartered in Pensacola, FL, we are proud to be an EEO/AA employer M/F/D/V and maintain a drug-free workplace and perform pre-employment substance abuse testing. On average, our employees stay with us for 3 or more years!
Work Schedule
Monday-Friday, 8:00 am - 5:00 p.m.
Job Specific Duties:
Provide Tier 1 support
Receiving, logging and managing calls from internal staff via telephone and email
Log Remedy Tickets for unresolved calls or from in person visits
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Basic Active Directory knowledge
Handle Systems in-processing activities for MDG staff
Performs miscellaneous administrative tasks
Monitors the 99MDG Service Now queues.
Resolves tickets that can be resolved at the Service Desk or escalates tickets in a timely manner to appropriate element.
Resets and unlocks accounts IAW with established procedures
Issues consumable peripheral equipment or supplies IAW established procedures
Minimum Experience/Qualifications:
Current CompTIA A+ or higher Certification
At least 1 year in a Service Desk or related front desk experience
Excellent communication skills and telephone etiquette
Excellent organizational skills
Strong knowledge of Microsoft Office Automation tools
EOE, including disability/vets.
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