Great opportunity for remote helpdesk in PST time zone.
Must cover 9 AM to 6 PM PST. Variety of calls from Level 1 to Level 3.
You can work from home there are no on site visits.
Established MSP with 26 years experience looking to add another great engineer. (HQ is on the east coast)
Work with a team of 15 Level Three engineers in a collaborative environment.
Our Automated RMM platform resolves 86.4% of alerts before they become a ticket.
The future is now with our Help Desk AI Platform.
Learn and work with a complete suite of best in class tools to work smart.
Stay in touch with weekly 30-minute one-on-one meetings with your manager to share ideas and concerns.
Full management layer in place: Project Manager, Service Manager, Service Coordinator, Solution Architect and Account Managers. Very organized, effective, and efficient work environment.
MUST have at least 3 years of Managed Service Provider experience with the following skill sets.
Servers - installations and troubleshooting
Workstations - installation and troubleshooting
Switches and Firewalls - installation and troubleshooting
Microsoft Office 365 - implementation and management
Microsoft Azure - implementation and management
AND be able to learn and troubleshoot line of business software.
Expectations
Technical
Install technology solutions for our clients.
Manage, maintain, troubleshoot, and support our users’ networks, equipment, software, and other related services.
Identify user problems while working within a structured problem management and resolution process to remediate them.
Work with other internal and external resources and vendors to deliver effective support services.
Identify, document, and troubleshoot users computing issues to resolution while maintaining customer satisfaction.
Utilize best in class ticketing system, automated RMM platform, and other service-specific tools and technologies to deliver onsite and remote user support services.
Update service ticket information with accurate documentation of all activities conducted.
We are all about QUALITY over quantity:
Quality clients.
Quality team members.
Quality organizational operations.
Our Core Values are:
Uncompromising honesty.
Always do what's in the best interest of the client.
Continuous improvement individually and as a company.
Our Vision is to create the most powerful service delivery system in the MSP industry: Systemized, Documented and Automated.
Our Mission is to help our clients be successful with technology by combining business best practices with technology best practices.
NEXT ACTION: MUST submit your resume if you are interested in becoming part of our team.