We are currently hiring Full-Time Employees for the following positions:
Customer Service Representatives (Call Center, Entry Level)
Revenue Cycle Support/Benefits & Eligibility (Experience Required)
Surgical Coordinator (Experience Required)
Our ideal candidates will be flexible, able to multitask, and work efficiently in a professional medical environment. The following skills are essential:
Demonstrates accuracy and thoroughness in daily tasks
Strong organizational skills and ability to prioritize
Ability to follow office policies and procedures consistently
Commitment to providing excellent customer service with a friendly and helpful demeanor
Adheres to HIPAA rules and maintains patient confidentiality
Proficient in using the Internet and Microsoft Office; experience with Advanced MD EMR is a plus
Strong documentation and process management skills
Excellent written and verbal communication skills
Professional phone and office etiquette
Bilingual skills are a plus
Specific Skills for Customer Service Representatives:
Handling inbound calls and follow-up appointment scheduling
Maintaining a calm and friendly demeanor, even during high call volumes
Customer service is a top priority in this role
Specific Skills for Revenue Cycle Support/Benefits & Eligibility:
Verifying patient benefits, calculating co-pays, and communicating estimated fees to patients before services
Communicating with referring physician offices and insurance carriers
Verifying and entering patient information accurately (e.g., name, date of birth, gender)
Strong knowledge of managed care products (HMO, PPO, EPO)
Specific Skills for Surgical Coordinator:
Coordinating surgical cases and working closely with ASC staff
Maintaining communication with physicians regarding their case load
Obtaining insurance authorizations for surgical cases and being knowledgeable of Nevada insurance payor mix
Preferred Experience:
Previous experience in pain management is a plus
Experience with Advanced MD EMR is a plus but not required
If you are dedicated, detail-oriented, and passionate about providing excellent patient care, we want to hear from you!