A busy pain management practice seeking Full-Time Employees. We are currently looking to hire Customer Service Representatives for call center (entry level position), Revenue Cycle Support/Benefits & Eligibility (must have experience).
Skills include:
- Flexible and able to multi-task; can work within a professional medical environment.
- Demonstrates accuracy and thoroughness
- Organizes, prioritizes and practices most efficient workflows.
- Follows office policy and procedure
- Customer excellence is always imperative in this role to ensure a helpful and friendly demeanor
- Always follow HIPAA rules and safeguard patient information
- Working knowledge of the following: Internet, Microsoft Office and experience with Advanced MD EMR is a plus.
- Documentation and Process Management
- Writes and speaks clearly and informatively
- Good Phone and Office Etiquette
- Bilingual a plus
Previous work experience in the specialty of Pain Management a plus. Experience with Advanced MD EMR is also a plus but not mandatory.
Additional skills for Customer Service Representative to Include:
- Good Phone and Office Etiquette
- Bilingual a plus
- Handle Inbound calls and follow-up appointment scheduling
- Customer service is always imperative in this role to ensure a helpful and friendly demeanor.
- Always remaining calm even with high volume of incoming calls
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Additional skills for New Patient Scheduler/Revenue Cycle Support/Benefits & Eligibility to include:
- Responsible for obtaining benefits verification, calculate patient co-pays and inform patients of estimated fee prior to date of service. Post all necessary insurance and billing memos and enter all information into the patient accounting system
- Duties may also include communication with referring physician offices and insurance carriers
- Efficiency when reviewing and entering patient data, verifying that patient information is accurate. i.e.: spelling of name, date of birth, gender, etc.
- Must be very familiar with manage care products and know the difference between HMO, PPO and EPO products.