Supervisor - PBX

The Service Supervisor oversees the daily operation of the Service Call Center ensuring excellent customer service performance expectations are met or exceeded.Job Responsibilities:Providing support to the Service ManagerAssisting in the prompt resolution of any guest service issues by supervising or personally handling the recoveryMonitoring incoming call volumes, training, maintaining time and attendance records, conducting employee performance evaluations, responding to emergencies and notifying appropriate departmentsCompleting Telecom Convention billingAssisting with the compilation of CMS reports