Quality Tech

 The Quality Tech – Supplier Quality position is the lead point-of-contact between the DA operations team and our vendors/ suppliers, and is responsible for overall performance and improvements in supplier quality and material quality. This position works within the Distributive Assembly (DA) and Riverside Quality System, and uses root cause analysis techniques, and trend/ statistical analysis to assist in the continual improvement of the DA’s manufacturing processes. This individual will also assist in solving problems, controlling variables, and providing candid & accurate feedback that are critical to quality. They will be expected to lead continuous improvement activities and teams focused on improving material quality within the DA. Organizational Relationship:  This position will report to the Quality Manager as a member of the Continuous Improvement and Quality Department. Accountabilities: Request, coordinate and track through completion vendor corrective actionsDevelop new metrics and processes to improve material quality (for example: First Pass Yield)Able to access and interpret technical drawings and blueprintsAble to complete and publish End-of-Month Vendor Scrap ReportsAudit incoming and in-process pallets for non-conforming materialAudit current processes for identification of defects in material goods and process executionCoordinate processing of non-conforming material into quarantine receiving “red zone” and/or vendor scrap areaMaintain accountability over quarantined material and expedite disposition through vendorsActively participate in Process, Shipping and Out-of-Box Audits and work towards resolution of open itemsInteracts with Leadership in the identification and resolution of product quality problemsFrequently interacts with internal and external customers to resolve quality problemsCoordinate return of defective material to vendors with Materials/Supply groupAudit and evaluate pallets of non-conforming material and reconcile discrepancies between actual inventory and tally report sheetsCapture defect data, analyze, and identify/communicate trends with recommended countermeasures for resolution.Coach employees on proper processing of “scrap” materials and with proper repair techniquesPeriodically review specifications and Standard Operating Sheets (SOS) etc. for accuracy and revisionsSupport Riverside DA employees and Leadership as needed to interpret specifications and solve problemsAssist with creating quality standards and visual aids, and training associates on their intended useParticipate in Kaizen improvement events, especially those focused on qualityGenerate, modify, and complete Standard Operating Sheets (SOS)Support Annual Physical InventoriesSupport root cause investigations in collaboration with Quality Technician.Perform Pick Cart AuditsReview and respond to Hour By Hour Supplier related defects being reported. Knowledge, Skills and Experience: Excellent written and oral communications skillsSkilled in Microsoft Office required (Word, Excel, and PowerPoint), with expertise in Excel preferredAbility to apply and interpret basic statistical dataMust be detail-oriented with the ability to discern colors and see defects from arm’s length awayMust have the ability to actively initiate, lead, and participate in problem solving activities as they pertain to supplier quality issuesMust be able to give candid feedback and report findings of non-compliance to the Riverside Quality SystemAbility to maintain the professional competence, knowledge, and skill necessary for the satisfactory performance of all assigned responsibilitiesAble to work under normal supervision and self-pace as requiredWilling to perform basic 5S (housekeeping/organization) steps and maintain the vendor scrap area and vendor scrap work cellTwo years’ experience within a manufacturing environment preferredOne year of demonstrated exceptional individual performance, and/or one year of quality assurance/control desiredMust be willing to hold self and others accountable to safety and quality policies and proceduresPhysical RequirementsPossess manual dexterity to perform detailed cosmetic repairs to cabinet components by handIndividual and team-lifting as appropriateSafely perform stacking and down-stacking of various cabinet components to process and quarantine non-conforming materialA combination of bending, reaching, squatting/stooping, standing and walking for up to nine hours per dayThe ability to operate a manual pallet jackThe ability to work safely and wear proper PPE, which includes, but is not limited to: Safety glasses, ear plugs, task-specific gloves, bump cap or hardhat, and steel toed safety shoesThe ability to work in a hot and/or dusty environment