Manager - Convention Services

Act as the primary group contact and event facilitator for the program planner after receipt of signed contract with a focus for groups primarily but not limited to 500+ on peak.  Act as the primary source of information regarding the event for hotel operations.Review hotel facilities and services with clients.Management of the group billing process including initial setup, collection of advance deposits, review of posted charged upon close out through to settlement of balance.  Work in tandem with the Hotel Credit Department to collect credit applications (when applicable), estimate group charges, and collect required deposits.Monitor group progress on room pick up and manage the group room block by adding and/or cutting rooms according to needs.Manage the group cutoff for reservations and communicate deadlines to program contact.Organize initial room reservations and communicate ongoing group changes through group departure.Plan and coordination of group pre-planning visits.Create and Distribute Meeting Event Orders to communicate group requirements for meeting space events.  Order technical requirements for the meeting space.Coordinate with various hotel partners for group needs such as meeting space internet, telecommunications setup and business center equipment, shipping and handling.Facilitate with vendors proper safety and security protocol for onsite operations.Work in conjunction with Meeting Concierge to facilitate on site group requests and changes in the meeting space.Coordinate group needs throughout the hotel by acting as the liaison to facilitate operational requirements such as:Group arrivals/departures for luggage assistantGroup room dropsGroup check in or VIP pre-keysArrange reservations for Restaurant, Show, Spa/Salon, Golf, Cabana, etc. Communication of large group movements anticipated to affect hotel operationsCreate and Distribute Group Resume which will outline all operational aspects of the group to hotel department heads for all affected areas.Oversee group VIP experience throughout their stay including:Meet & greet on arrival experienceAdvancement of VIP guestroomsHotel reservations throughout their stayContinue building relationships throughout the year by assisting with off-program requests such as hotel friendly rates, reservations, etc.Assumes other duties and responsibilities as requested by the Assistant Directors of Convention Services and the Executive Director of Convention Services.