Lost & Found Services Representative

The Lost & Found Representative is responsible for answering all phone calls, processing all lost items and delivering lost and found items to guests in a timely manner while providing professional and courteous service; responsible for exceeding guest expectations, while utilizing their positive interactive skills. Answers phone calls in a timely and efficient manner.Processes inbound/outbound Lost & Found items, e-mails & faxes in a timely manner. Identifies and delivers found items to guests in a timely manner. Responsible for maintaining the Wynn standards of service to guests & coworkers. Ensures the Wynn standards of cleanliness and appearance for all areas. Works with safety as a priority, and follows department and company safety standards.Knows and adheres to all company and department policies and procedures, embraces the company culture and takes pride in the resort and amenities.Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests. Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.Looks for opportunities to assist peers, guests, other departments or leaders at all times. Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork. Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.Responsible for assisting guests with their lost and found items and performs all other related duties as assigned.