Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. The IT Service Center Associate II is responsible for supporting the enterprise desktop environment as well as providing support to various applications and services within the business. Works on resolving operations issues and tasks. Serves as an escalation point for more complex IT-related issues requiring more in-depth troubleshooting.Responsibilities:
Provides advanced troubleshooting support to local and remote employees for desktop hardware and software, including but not limited to, desktop computers, monitors, scanners, tablets, smartphones, televisions, and printers.
Provides IT support functions by building, imaging, profiling, and shipping workstation, mobile devices, and networking equipment for local and remote employees.
Documents procedures and resolutions for low to moderately complex issues for remediation by various IT teams.
Buildout and teardown of conference rooms, meeting coordination and/or training rooms.
Answers inbound phone calls and provides remote support and account assistance for company employees when required.
Coordinates with vendors and consultants in order to escalate low to moderately complex issues including printing & software concerns for all local and remote employees.
Requirements:
High School Diploma/GED required.
3 years of Information Technology (IT) experience preferred.
Windows/macOS knowledge.
Excellent planning and organizational skills.
Strong staffing, development, and appraisal skills.
Entrepreneurial spirit and willingness to take prudent risks.
Ability to interact effectively at all levels.
Excellent communication skills, both written and verbal.
Strong customer, quality, and results orientation.
Ability to be an effective member of project teams.
Excellent written documentation skills, including pictures and process.
Build your career with us:At AMH, we know what it takes to feel at home. That’s not just our product; it’s also our culture. We work to maintain a people-first culture of trust, belonging, and inclusion, where our employees are empowered to collaborate and take initiative. If you’re ready to elevate your career, we hope you'll consider making your home with us. Apply today and a member of our Talent Acquisition team will reach out soon! To learn more about our workplace, please visit amh.com/careers.CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at http://employeeprivacy.amh.com/ (https://ejpe.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX1/pages/8009) Applications will be accepted for a period of not less than 48 hours from the posting date#LI-PH1 #DICEPHO #DICE