Guest Services Coordinator

Description We are in search of a Guest Services Coordinator for our hospitality industry operations in Las Vegas, Nevada. This role focuses on ensuring a seamless and enjoyable experience for our guests by coordinating various activities across sales, marketing, and guest services. This is a contract employment opportunity.Responsibilities: Manage daily attendance and training schedules. Oversee sales rotations and update them as necessary. Facilitate guest check-in for sales presentations and assign appropriate team members. Handle all incoming calls and direct them to the appropriate employees. Coordinate with various departments for premium services and reconcile them nightly. Manage the issuance of reimbursements for Taxi/Uber/Parking to internal and external guests. Collaborate with the Transportation Team for guest pick-up/drop-off services and delivery of collateral to various locations. Maintain inventory and stock of all kitchen supplies. Ensure the café and refreshment areas are clean and well-stocked at all times. Use basic office skills to perform administrative tasks efficiently and accurately. Requirements Possess relevant experience in the hospitality industry, preferably in a guest services role Proficient in basic office skills such as data entry, email correspondences, and handling phone calls Ability to provide excellent customer service, ensuring all guest needs are met promptly and efficiently Strong communication skills, both verbal and written, for effective interaction with guests and team members Ability to work in a fast-paced environment, managing multiple tasks simultaneously Basic understanding of reservation systems and hotel operations Proactive problem-solving skills to address guest concerns and complaints effectively Flexibility to work in different shifts, including weekends and holidays Demonstrated ability to work effectively in a team environment High school diploma or equivalent educational qualification, further education in hospitality or related field is a plus Ability to maintain a professional and friendly demeanor at all times. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .