Front Desk Representative - Tower Suites/VIP

Responsible for processing guest arrivals, departures, phone calls, revising in-house reservations, cashiering functions, and assists with additional special guest service requests while adhering to Forbes 5-Star/AAA 5-Diamond Service Standards and Wynn|Encore Las Vegas Core Values and all policies and procedures.  Act as a hotel ambassador for guests and inter-departmental requests and inquiries. Job Responsibilities: Extensive knowledge of Property Management SystemExtensive knowledge of Wynn|Encore Las Vegas room types and amenitiesComprehensive knowledge of Wynn|Encore Las Vegas property offerings, locations, amenities and services providedExecutes room rate corrections/revisions, food and beverage credit application, Casino revisions, and rebate adjustments to guest accountsActs as a liaison between guests and all other Property DepartmentsResolves billing issues/disputes for past and future reservations and settlement of in-house guest accounts  Responsible for maintaining a working knowledge all current promotions and rate codesEnsure all guests interactions are in accordance to Forbes 5-Star/AAA 5-Diamond standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and servicesHandle all financial transactions carefully to ensure cash bank is accurately balanced at the end of each shiftResolve guest issues within limits of authority and empowermentMaintains the cleanliness and supply levels of Front DeskAccurately completing checklists and reports associated with specific shiftsPossess the appropriate knowledge and skill level to act a Front Desk Representative in the Resorts, VIP Services, Satellite, Front Desk Call Center, or in the capacity of a Lobby Ambassador, or Back Office Support during peak periodsProvide personal curbside meet and greet, escort to the respective guest room, and in room check-inAbility to assist guests with reserving transportation, restaurant and show reservations, and any other additional requestsProvide each guest with a welcome refreshment/amenity and an escort to the respective guest room