SUMMARYThe Field Technician is responsible for demonstrating exceptional customer service while conducting mechanical repairs and/or service to internal and external customers equipment. The position is primarily responsible for traveling to customer sites, representing the companys values and ensuring that their equipment is serviced to the standards of Southwest ToyotaLiftResponsibilities:The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at managements discretion.
Ability to professionally communicate with customers both in-house and in the field; and build strong relationships
Capability to trouble shoot mechanical issues and write clear job recommendations and descriptions
Demonstrate knowledge of parts and the ability to determine if parts are needing to be replaced or repaired
Repair gasoline, LPG, electric or diesel-powered forklifts
Make repairs as needed including replacing worn or broken parts, adjusting brakes, tightening body bolts, aligning wheels, etc.
Lubricate vehicle and perform other duties in connection with maintenance and operation of lift truck as required
Perform manual labor such as heavy lifting and operation of power equipment
Communicate effectively with supervisors and escalate issues as needed
Complete paperwork, as needed, to open work orders / close work orders accurately and in a timely manner to ensure appropriate processing and billing
Keep van clean. Report any vehicle problems to your supervisor.
Practice safe work habits
QualificationsQualifications
High school graduate
Three to five years forklift/material handling technician experience
Excellent driving record (as shown on current DMV report)
Ability to drive company vehicle to customer sites.
Ability to communicate clearly verbally and written
Customer service attitude and aptitude
Expected to attend technical classes when offered by management
Appearance must be neat and professional
Physical Requirements
Must be physically able to repetitively stoop, bend, push, pull, squat, climb, and kneel on a regular basis
Must be able to physically operate power machinery, use hand tools, use air compressor tools, band saw and department grinder, steam cleaner and parts washer machines,
Must be able to physically lift 50 pounds unaided
Must be physically able to operate / drive a company